Xylentis is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Decree 13/2023/ND-CP on personal data protection.
1. Data Collection
Personal information: Name, email, phone number, address, ID/Tax Code (if needed for invoices) upon registration.
Payment information: Processed by secure partners (we do not store full card numbers).
Technical & Log info: IP, browser, device, access history, and system logs for security and operations.
Cookies & Tracking: Behavioral data to improve experience and marketing.
2. Purpose of Use
Provide, activate, and manage registered services.
Verify identity and prevent fraud.
Send renewal notices, maintenance alerts, invoices, and important info.
Technical support and dispute resolution.
Comply with competent authority requirements.
3. Data Protection
Applying SSL/TLS encryption, firewalls, and advanced cybersecurity measures.
Stored in Tier 3 Data Centers with strict physical access control.
Only authorized employees access data for work purposes.
4. User Rights
You have the right to request access, correction, or deletion of your personal data (except data required by Accounting/Cybersecurity laws).
You have the right to withdraw marketing consent at any time.
To exercise rights, please contact our DPO via email.
5. Data Sharing
We DO NOT sell your data.
Only share with third parties (payment gateways, shipping, domain registrars) as necessary to provide service.
Provide to authorities upon legal request.
6. Data Retention
Account data is retained while service is active.
Transaction/Invoice data retained minimum 10 years per Accounting Law.
System logs retained minimum 12 months per Cybersecurity Law.
8. Children's Privacy
Services not intended for under 16s. We will delete data if collected from children is detected.
Legal Notice
This policy complies with Decree 13/2023/ND-CP of the Vietnamese Government. We are committed to data protection principles and respecting data subject rights.
Contact Data Protection Officer (DPO)
For personal data requests:
Email: [email protected]
Address: 17/5D Ấp 4, Xã Xuân Thới Sơn, TP. Hồ Chí Minh, Việt Nam