Data Protection

Privacy Policy

Committed to protecting your privacy and personal data in accordance with Vietnamese law.

Last updated: January 4, 2026

Xylentis is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Decree 13/2023/ND-CP on personal data protection.

1. Data Collection

Personal information: Name, email, phone number, address, ID/Tax Code (if needed for invoices) upon registration.

Payment information: Processed by secure partners (we do not store full card numbers).

Technical & Log info: IP, browser, device, access history, and system logs for security and operations.

Cookies & Tracking: Behavioral data to improve experience and marketing.

2. Purpose of Use

Provide, activate, and manage registered services.

Verify identity and prevent fraud.

Send renewal notices, maintenance alerts, invoices, and important info.

Technical support and dispute resolution.

Comply with competent authority requirements.

3. Data Protection

Applying SSL/TLS encryption, firewalls, and advanced cybersecurity measures.

Stored in Tier 3 Data Centers with strict physical access control.

Only authorized employees access data for work purposes.

4. User Rights

You have the right to request access, correction, or deletion of your personal data (except data required by Accounting/Cybersecurity laws).

You have the right to withdraw marketing consent at any time.

To exercise rights, please contact our DPO via email.

5. Data Sharing

We DO NOT sell your data.

Only share with third parties (payment gateways, shipping, domain registrars) as necessary to provide service.

Provide to authorities upon legal request.

6. Data Retention

Account data is retained while service is active.

Transaction/Invoice data retained minimum 10 years per Accounting Law.

System logs retained minimum 12 months per Cybersecurity Law.

7. Cookies

Use cookies to maintain login sessions and remember settings.

Use analytics cookies (Google Analytics) to optimize website.

You can disable cookies in browser, but some features may not work.

8. Children's Privacy

Services not intended for under 16s. We will delete data if collected from children is detected.

Legal Notice

This policy complies with Decree 13/2023/ND-CP of the Vietnamese Government. We are committed to data protection principles and respecting data subject rights.

Contact Data Protection Officer (DPO)

For personal data requests:

Email: [email protected]

Address: 17/5D Ấp 4, Xã Xuân Thới Sơn, TP. Hồ Chí Minh, Việt Nam

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